Frequently Asked Questions
Where are you located?
Clé Privée Pte Ltd is a Singapore incorporated company. We are an online luxury retail monobrand platform. We are an independent entity and is not affiliated, associated, authorised, endorsed by or in any way officially connected with the brand listed on our website or Instagram. We do not run a physical store. We can provide virtual viewing by appointment only.
Why do you not have a store?
Traditional high-end luxury brands have historically considered a physical store to be their main distribution channel. Increasingly, these high-end luxury brands are moving online. Our experience shows that, digital is increasingly influencing the purchasing decision of high-net-worth individuals. Citing a research by McKinsey found that a consumer online experience in some way influences at least 40 per cent of all luxury purchases^. That digital luxury consumer experience most often takes place through online research for a product, social media conversations, or by browsing a luxury brand’s website.
Clé Privée represents an external third-party, online distribution platform which is not officially connected to the brand we primarily feature, or to any other high-end luxury brands.
^ Notes: Luxury shopping in the digital age, by Linda Dauriz, Nathalie Remy, and Nicola Sandri, McKinsey&Company, May 2014
Where can I see your products since you do not have a store?
For a more real-time update of new arrivals, please go to our Instagram (IG : @cleprivee.co). Our merchandise had over the years, been featured and offered virtually on the globally popular Instagram. @cleprivee.co has been successful on Instagram, and we will continue to use the platform as our primary sales channel. We believe this medium allows individuals in their own private spaces, to explore global luxury markets.
We feature new arrivals on our IG almost daily. As these merchandises we curate are extremely rare and difficult to find, often with long waiting lists, therefore our offerings or inventory tends to be extremely fast-moving and fluid.
Are your merchandise authentic?
All merchandise offered and featured in our website or IG are 100% authentic. As a specialist of a monobrand platform since 2013, we dedicated ourselves to understanding the history of the brand, and key characteristics of the products the brand produces. We have an established network of trusted sources. We specialise in sourcing the latest products from the brand. These products being most current, also enable us to trace back to the store origin, if that piece of information provides additional comfort to your purchase.
What are your operating hours?
Our operating hours are Monday to Friday from 10am to 6pm, and Saturdays from 10am to 3pm, Singapore time (GMT + 8 hrs). Please feel free to contact us outside of our regular business hours, however we cannot guarantee a reply until the next business day.
Where and how do you ship?
We ship worldwide with global courier companies like DHL and FedEx. All shipments are with tracking. Estimated shipping time is up to 7 business days for most part of the world, baring unforeseen circumstances.
What modes of payments do you accept?
1) Bank wire - international or domestic bank wire to our company’s bank account is our preferred form of payment.
2) PayPal - please add 4.5% (PayPal fee rate) of the purchase price to your payment, if you choose this option.
3) Credit Cards - we also accept all major credit card payment, however an additional 3% processing fee will apply.
A deposit (typically about 10% of the purchase price) is required on confirmation of your purchase. Deposit can be done via the three options above. Full payment must be received before delivery of your purchase item(s).
We do not provide instalment plans.
Do you accept consignments?
Yes, we accept consignment or virtual consignment. Before we can share market prices, we require the following details:
Condition:
Type/size:
Color:
Leather:
Hardware:
Stamp:
Original receipt?
Original cites (for exotics only)?
Full set with all original stickers intact?
Price you want to take back?
Kindly pls provide via email (enquiry@cleprivee.co) or whataspp a picture (frontal) of bag taken in daylight, and a picture of the original receipt stating clearly the item you wish to consign.
We are afraid we will not be able to assist unless the above requirements are fulfilled.
Do you buy out bags?
Yes, we do buy out bags selectively. However, sellers will be thoroughly screened before we make the purchase.
Do you trade/swap bags or allow trade-ins?
No, we do not trade/swap bags with you or facilitate any trade-ins.
Do you work with other vendors / resellers?
We work globally with a select group of experienced vendors, resellers, concierge companies, buyers of these authentic luxury merchandise. We constantly look to engage new business partners. For more information on selling to and through Clé Privée, please contact us via whatsapp or email us at enquiry@cleprivee.co
Who do you sell to?
Our presence in the market since 2013 has enabled us to build a broad-based clientele, which includes royalties, socialites, celebrities, concierge services companies, multibrand luxury retail platforms, and high net worth individuals. Our reach is global, and our client relationships are extensive. These are testimonies to the commitment we place on the quality of our service and the authenticity of our offerings.
Do you source specific items?
While we are a monobrand platform with a focus on Hermés handbags, we are also able to source other brands, as well as timepieces and jewellery, with a minimum market value of SGD10,000. You are required to provide us with your budget. Our prices quoted for sourcing of merchandise will be at a fair market value at the point of your request. Please contact us via email or whatsapp, if you have a sourcing request.
Can you elaborate on Sustainability?
Hermès’ environmental engagement is through the creation of Petit H. In 2010, the brand launched the Petit H division to give a second life to the leftover materials. It shows the willingness of the brand to move in the direction of a more sustainable model and represents the first step towards a circularity, with zero wastage production cycle. Petit H helps to improve the recycling loop, notably through its circular design creations. To decrease the negative impact to the environment during production, circular design is needed to better foresee and address the unintended consequences of normal design decision.
Cle Privee aims to foster an ecosystem culture to extend the life-cycle of luxury goods, essentially to increase utilisation and avoid having the brand’s products turn into waste. This helps in maintaining Sustainability in the luxury retail industry. The inherent longevity of Hermès in particular, supports a circular economy. There is positive social impact as we strive to build a regenerative system in which luxury goods can be redirected from the people who do not need these and reused by the people who want these.
It is our view that: the future of luxury retail is digital; and the future of luxury merchandise is circular.
